Return & Refund Policy

Updated on 2024-07-30

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Tritech OÜ, that is responsible for your information under this Return & Refund Policy.
  • Customer: Refers to the company, organization, or person that signs up to use the Tritech OÜ Service to manage the relationships with your consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Tritech OÜ and use the services.
  • Service: Refers to the service provided by Tritech OÜ as described in the relative terms (if available) and on this platform.
  • Website: Refers to Tritech OÜ’s site, which can be accessed via this URL: https://tritech.ee/shop/
  • You: A person or entity that is registered with Tritech OÜ to use the Services.

Return & Refund Policy

Thank you for shopping at Tritech OÜ. We appreciate your business and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Tritech OÜ. By placing an order or making a purchase at Tritech OÜ, you agree to the terms set forth below along with our Privacy Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you have 1 week to request a refund and return your item.

If you would like to return a product, please follow these guidelines:

  • The package needs to be returned in its original packaging with the original receipt of the purchase.

Refunds

We at Tritech OÜ are committed to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

However, there are times when we may not have the product(s) you choose in stock. In such cases, we will contact you to offer a new delivery time. If you prefer, you can choose to cancel your order and receive a full refund.

In the unlikely event that your package does not arrive due to issues with the logistics company, we will work with the logistics provider to resolve the issue. If the package is confirmed lost, we will issue a full refund for your purchase.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product to ensure that the items won’t get damaged during transit. Please note that Tritech OÜ is not liable for damages that are caused to the items during transit or transportation.

We will review your returned product as soon as we receive it and, if it meets the guidelines mentioned above, we will proceed to issue a refund for your purchase. Your refund may take a few days to process, but you will be notified once you receive your money.

Shipping

Tritech OÜ is not responsible for return shipping costs. Every shipping cost must be paid by the customer, even if the item had free shipping initially. The customer has to cover the return shipping costs.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document to accurately reflect our Service and policies, those changes will be prominently posted here. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us, and we will discuss any of the issues you are going through with our product.

Via Email: info@tritech.ee